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Frequently Asked QuestionsAsk MAPAsk a Client |
Index:
- How does your program differ from a traditional VOP (Vendor
on Premise) program? What distinguishes your program from that of a staffing
provider?
- How does your contingent workforce management program drive
savings for a client?
- We need to consolidate and reduce paperwork,
especially when it comes to the billing process. How does your program address
this concern for us?
- Does your firm actually subcontract with
the suppliers, or does the client retain a direct relationship?
- Who is responsible for qualifying the candidates
(especially the technical candidates) Within the MAP contingent workforce
management solution?
- How are suppliers measured? How can you
assure your clients that suppliers are providing quality candidates on a
timely basis?
- How do you track our contingent workforce
data and what type of reports can you provide your client?
- Why would staffing firms want to participate
in your program?
- Our managers have their favorite suppliers
and will resist your solution. How do you address this?
- We have already implemented an ERP solution
and are trying to centralize our data and processes. Won't your solution
require us to introduce another software package and process?
- We are moving to a web environment. Is
your program web-enabled?
Questions & Answers
- How does your program differ from a traditional VOP
(Vendor on Premise) program? What distinguishes your program from that of
a staffing provider?
Traditional "Vendor-on-Premise" staffing models focus on having one primary
vendor fill the majority of a company's staffing orders. This primary vendor
generally uses subcontractors only when they cannot fill a job order request
themselves. This model generally leaves all secondary suppliers with a small
amount of hard to fill orders and little incentive to funnel their best
people through their competitors to fill them.
In our Supplier-Neutral model, MAP-Managed Services acts as an unbiased
facilitator of the process. As a non-staffing company, we impartially manage
multiple, qualified staffing suppliers who compete equally to fill each
job order. This approach encourages all staffing providers to submit their
best candidates, at competitive rates, providing the best of all worlds
for our clients.
- How does your contingent workforce management program drive savings for
a client?
Significant cost savings have been derived in no small part from the competitive
environment our staffing model creates, which encourages suppliers to provide
their services at the lowest possible mark-up in order to compete.
In addition, our database allows our clients easy access to
a database of qualified workers that have already provided services to their
company. Re-engaging these workers either as independent contractors or
payrollees provides significant savings over staffing agency markups.
- We need to consolidate and reduce paperwork, especially when it comes
to the billing process. How does your program address this concern for us?
As a standard part of our program, our clients receive one consolidated
invoice for all labor provided by our Alliance Partners. This bill is electronically
audited to assure billing accuracy.
In addition, virtually all of the paperwork intensive processes involved
with procuring temporary/contract workers are automated through our web
based system, including online resume and order submittals, interview scheduling
and electronic timecards. Furthermore, our consultant consolidation service
offers clients the ability to consolidate hundreds of small suppliers into
a single partner relationship with one consolidated invoice.
- Does your firm actually subcontract with the suppliers, or does the client
retain a direct relationship?
In most cases, we become a partner to the client with all staffing
suppliers operating as sub-contractors to us. While this set-up is most
common, it is always the client's choice as to how the relationship is set-up.
Our program is designed to work with our clients as to what best meets their
needs and corporate culture.
- Who is responsible for qualifying the candidates (especially the technical
candidates) Within the MAP contingent workforce management solution?
It is the job of our program managers to understand a manager's requirements
and present only qualified resumes, the hiring managers then make the final
decision when deciding to engage a candidate for a technical position. Our
job is to facilitate the process by working with the managers and freeing
them from time consuming conversations with numerous staffing suppliers.
Our Program Managers in this role all have technical recruiting backgrounds
that allow them to "talk the talk" when discussing technical positions with
both managers and suppliers.
- How are suppliers measured? How can you assure your clients that suppliers
are providing quality candidates on a timely basis?
The suppliers are measured and monitored through a Total Quality Management
(TQM) program that has been developed and tested in conjunction with some
of the largest and most respected companies in America. Our entire program
is predicated on assuring that your staffing suppliers are providing quality
candidates on a timely basis at competitive rates.
- How do you track our contingent workforce data and what type of reports
can you provide your client?
Our State of the Art electronic system combines useful data on all components
of a company's contingent workforce, including the use of temporaries, IT
consultants, independent contractors, returning retirees and more. This
consolidation of information provides our clients unique and highly useful
trend data, consolidating billing, headcount and hours tracking, as well
as hundreds of customized reports on a variety of valuable data.
- Why would staffing firms want to participate in your program?
In general, staffing suppliers appreciate our program because of the fairness
of the model. Since all orders are distributed evenly, all staffing companies
have an equal shot of filling each order. This allows companies that are
best able to recruit quality candidates in a short period of time to succeed.
The need to constantly sell to hiring managers is also eliminated in our
model, saving staffing companies both time and money.
We receive extremely positive feedback from the staffing suppliers that
participate in our program. In fact, we have numerous letters of recommendation
from these companies and are often introduced to new client opportunities
by the staffing firms themselves.
- Our managers have their favorite suppliers and will resist your solution.
How do you address this?
Our goal when implementing a new client is always to work within a client's
corporate culture and provide as smooth of a transition for hiring managers
as possible. To that end, we give all of our clients' managers' favorite
suppliers the opportunity to participate in our program. If over time these
suppliers prove to be providing you with qualified candidates at competitive
rates, then they will continue to be part of the program.
Our goal as always is to work with hiring managers and to avoid any push
back issues. We have been extremely successful in achieving this goal with
all of our clients, earning over time, the respect of even the most resistant
managers.
- We have already implemented an ERP solution and are trying to centralize
our data and processes. Won't your solution require us to introduce another
software package and process?
Not at all. In fact, virtually all of our clients have new ERP packages
and our system interfaces with all the latest ERP systems.
Typically, ERP packages do not address contingent workforce needs and MAP-Managed
Services system was developed in response to the market need for data in
this area. Data collected through our system is easily downloaded into a
client's ERP system, and since our system is an internal package that is
transparent to our client it is not necessary for the company to introduce
another software package and/or process.
- We are moving to a web environment. Is your program web-enabled?
Yes, as described throughout these pages all of MAP-Managed Service technology
is fully web-enabled. Our development team has an ongoing commitment to
stay one step ahead of the needs of our clients.
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